Contact Us

Our customer care department can be reached anytime. The links below will help you contact the appropriate departments.

Order Status

To check the status of an order or for general order inquiries log-in to your account and select Order History or you may submit a query here.

Returns, Exchanges, or Cancellations

Your satisfaction is important to us. Visit our Return Authorization page, submit the form.  Once received, we will contact your with a Return Number and instructions of where to send your product.

Product or Technical Support

Technical questions, product reviews, assistance locating a product model number or product specifications, contact our Product and Technical Support Team; click Product and Technical Support Team.

Are you a Prospective Supplier or OEM?

Register to become a potential Retail Stores supplier. If you are interested in becoming an Industrial Stores Network partner supplier or OEM, please click here

Found a problem with our Site

If you have encountered broken links, or errors in our site, please submit a report to our Webmaster. As a way of saying thanks, for helping us remain the World’s #1 online retail store, we will send you a coupon to be used on a future order.

Shipping Locations

Retail Stores and our network online super stores ship from distribution locations in the United States of America and Canada. Products are shipped from available stocked locations.